Austcover was established in 1987 and is one of the largest Australian owned insurance broking and financial services businesses, servicing clients both locally and nationally from our offices in Brisbane, Sydney and Southport. Our success is built on knowing our clients, constantly searching the market for suppliers who can help us best meet our customers needs, delivering outstanding levels of service and supporting our clients when they need us most, in the unfortunate event of a claim.
At Austcover, we pride ourselves on our values and strive above all to be three things. Transparent, Personal, Responsible. Let’s be honest, nobody can guarantee anything 100%. How many people will tell you that? The truth is we believe in being frank and straightforward. We want to be your trusted partners.
We’re in the business of keeping it personal. We want to get to know you, and you us. We will work better as a team. Austcover’s ongoing service involves staying up-to-date with your circumstances, needs and levels of cover. At Austcover, we pride ourselves on our values that put the needs and expectations of our
clients first. As the majority of our new business is sourced via referrals from existing clients, our reputation depends on it.
At Austcover we are members of the National Insurance Brokers Association (NIBA), the peak professional body for insurance brokers in Australia. As an active member, we encourage continuous education and professional development, combined with strict standards of conduct and practice for all our staff.
We have established valued relationships and proactive lines of communication with those suppliers whose products we feel live up to our expectations of excellence and value for money. We won’t allow our expectations to be compromised. We care about our clients’ needs, therefore comprehensive structured insurance programs take precedence over, basic price focused products.
Austcover is part of the largest insurance broker network in Australia and New Zealand, the Steadfast Group. Comprised of over 379 brokerages spread across more than 1,900 offices, the Steadfast Group generated over $5.5 billion in sales in FY17. This scale gives Steadfast flexibility and influence when negotiating with
major insurers on behalf of Steadfast brokers and results in us being able to provide our customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice. As a client of a Steadfast network broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.
We cannot predict the future, but our goal is to ensure that our customers are as prepared and protected as possible. It’s at the time of a loss that our true value is realised. Austcover believe the claims process should be as simple and stress-free as possible. Our dedicated claims team will always keep you up to date with the progress of your claim and always fight on your behalf to negotiate the best possible outcome. Our clients relate easily to our view that… “Insurance is like a parachute, the only opportunity to test it is when you have to use it, at which time one is far more concerned with quality than with price”.