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Making a claim? We believe it should be as simple and stress-free as possible.

When you’ve got customers, staff and a business to get back on track after an unexpected setback, you can leave the insurance claim to the experts.

Expert Advice
Our advice doesn’t stop once we have arranged your insurance policy. Our experienced claims professionals have the market knowledge to ensure your interests are protected throughout the life of a claim.

We will take care of the process by working closely with you and the insurance company and any third-party valuers, repairers or specialists, championing your claim every step of the way.

Faster claims
We want you to have a stress-free experience and to be able to focus on what really matters. We will handle your claim from start to finish, on your behalf with an

expert group of professionals including insurance lawyers, loss adjusters and accountants keeping you informed of developments on a regular basis and helping ensure claims are dealt with as expediently as possible.

Better outcomes
We understand how important it is for you to have a positive claims outcome. We promise to put your interests first. When it comes to claims management, our success is measured by your happiness.

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Gold Coast community unites for charity

Austcover was honoured to support the community as an event partner to the esteemed Gold Coast Fundraising Ball (formerly known as the Bruce Lynton Charity Ball) held on Saturday, 1 June 2019 at RACV Royal Pines, Benowa.

The Gold Coast Fundraising Ball was founded by Beric Lynton in 2001 and has since raised well over $2 million for local charities. This year over $90,500 was raised for well-deserved beneficiaries including Guide Dogs QLD, Cancer Council QLD, Youngcare, 4 ASD Kids, Men Of Business and Perry Cross Spinal Research Foundation.

Austcover was proud to host special guests from Guide Dogs Queensland, AHI Insurance and CGU Insurance at the Ball. Master of Ceremonies included Luke Bradman and Margaux Parker who are well known on the Gold Coast for hosting The Rush Hour on 92.5 Gold FM.

Guests were in good hands with veteran auctioneer, Philip Black known as the ‘Winx’ of auctioneering and were treated to the sounds of Kris Wason a local musician with a growing following. The main entertainment was provided by Brisbane band, Lost Safari who easily got the crowd pumping into the official Ball theme of

‘Back to the Eighties’.

As a lead in to the Ball, the Gold Coast Fundraising Golf Day (formerly known as the Bruce Lynton Charity Golf Day) was held on Friday, 31 May also at RACV Royal Pines. The sell-out event saw golf enthusiasts unite to raise further funds for the beneficiaries.

The prestigious events were made possible by the generosity of event partners including Bruce Lynton Bodyshop, Morse Building Consultancy, Cambio Group, Scorpio Screens & Blinds, Amcal & Hope Island 7 Day Chemist.

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Austcover are once again delighted to support Marist College Ashgrove

The annual Marist College Ashgrove Champagnat Trust Sports Lunch was held on Friday, 1 March at the Brisbane Convention and Exhibition Centre. Co-patron of the Trust, John Eales spoke fondly of his time as a student at the College. Guests were in exclusive company with notable Australian actor Ray Meagher,

former Australian cricketer Merv Hughes, former AFL and sports commentator Sam Kekovich and were hosted by television presenter Jess Skarratt. A great afternoon was had by all, with 100% of the funds raised going to the Trust.  Since the Sports Lunch began in 2005 it has raised over $2 million providing  much needed

support to financially struggling families and the chance for their children to reach their potential through a Marist education. As naming sponsor, we are proud to support the work of the Trust and wish this years beneficiaries the best success for their future.

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Austcover breaks through to the top of the industry at the Insurance Business Australia Awards

One of Austcover’s senior managers has just been crowned Australia’s best insurance broker.

Maria Parry, Chief Executive Officer was awarded Australian Broker of the Year, taking the top award from a wide field of nominees at the 2018 Insurance Business Australia awards held in Sydney on Friday, 4 May. Finalists included nominees from brokerages large and small across the country.

Maria who has been with Austcover for over 30 years is a deserving recipient of one of the industry’s most respected and prestigious awards.

The win was the second triumph of the night for Austcover, after Maria also won the award for Broker of the Year Independent (20+ staff).

Austcover Managing Director David Ingram said the award acknowledged the esteem in which Austcover’s clients

and suppliers hold Maria and the strength of the relationships she has forged with them.

“These awards recognise outstanding performance and client service from insurance professionals Australia-wide and we’re immensely proud that Maria has secured the top honour,” he said.

“It’s vindication of the extraordinary standards she sets for herself, and the energy and commitment she brings to Austcover.”

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Austcover backs Marist College Ashgrove in quest to give disadvantaged students a boost

Cricket legend Sir Ian Botham, former Wallaby John Eales, and Olympic swimmer Sam Riley were among the international sporting champions to fly the flag with Austcover at a major fundraiser for disadvantaged kids run by Marist College Ashgrove held at the Brisbane Convention and Exhibition Centre on Friday, 16 March.

As key sponsor of the premier event, Austcover was proud to support the work of the College’s Champagnat Trust which raises money to give financially struggling

families the chance for their children to reach their potential through education.

Stars attending included former rugby international Pat Howard, and Trust co-patrons John Eales – Australia’s most successful rugby captain – and Matthew Hayden, the batsman who still holds the record for Australia’s highest Test score.

The event has run for 14 years and has raised hundreds of thousands of dollars over the years to help children from

struggling families access opportunities which would otherwise be out of reach. Austcover’s financial support is the latest in a number of community engagement initiatives from the company which help organisations and charities in need.

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Together we’re stronger

We are very pleased to announce that Corporate Insurance Brokers and Austcover have joined. This is an exciting event for both companies, for our staff and our clients. This amalgamation will provide additional expertise as well as infrastructure and resources to better serve your needs.

We’d like to welcome all current Corporate Insurance Broker clients and reassure them that the new affiliation will serve well.

Austcover will continue to provide the peace of mind that is currently enjoyed plus you will receive the added security which comes from the strength and scale of our network.

For those of you who are unfamiliar with Austcover please take a moment to review the website. Our eight pledges form the cornerstone of our customer care charter, they detail the levels of service that you can expect from us.

If you have any questions about this exciting news and what it will mean for you, please have no hesitation in contacting us. We are grateful to you for allowing us to be of service. We’re on your side.

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A new look, a renewed focus

You may have noticed that we’re looking a little different! But it’s not just the way we look that’s changed.

We believe our brand has never been about our logo or marketing, it has always been about the strength of the relationships we’ve built with our clients over time. How they feel about us, their levels of satisfaction with the service we provide, and the peace of mind they feel knowing they are protected should the worst happen, is how we measure our success.

We don’t mind being frank. It’s what makes us different.

We put the security and prosperity of our clients first and we believe an open and honest dialogue is the key to successful partnerships and successful outcomes. If the right cover comes at the lowest cost, great! Equally, if the right cover means paying more, we will do the responsible thing and recommend it.

We’ve always put you first, and the core of our refreshed brand is about building even stronger relationships with our clients. Our renewed focus is embodied in our customer care charter and the eight key pledges that redefine the way we will work together.

To find out about what it means to have Austcover on your side, and to discover more about the pledges we’ve made, take a look at the ‘What makes us different’ section of this website.

Whatever happens, we’ll always put your best interests first and deliver a service that’s second to none. That’s why we’re proud to claim there’s cover… and then there’s Austcovered.

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Strength when you need it

As part of the Steadfast Group, the largest insurance broker network in Australia and New Zealand, our experts can combine their local experience and industry knowledge with the strength of a large organisation to tailor solutions that meet your unique needs.

With over 300 brokerages spread across more than 700 offices, the Steadfast Group generated over $6.1 billion in sales in FY15.

This scale gives Steadfast flexibility and influence when negotiating with major insurers and results in it being able to provide its customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice.

As an Austcover client, you get the best of both worlds – local and personalised service, backed up by the insurance expertise and support of a major player.

Together Austcover and Steadfast deliver strength when you need it.