We're on your side

What do we mean by that? We mean we promise to put you first. We will do everything we can to ensure you’re as prepared and protected as possible and deliver the best possible claims outcome. Where other companies may see you as just another client, we promise to deliver proven, professional advice of the highest quality based on an in-depth understanding of your personal and business needs. Our reputation depends on it.

pledge-shield Our Pledges to you.

Our eight pledges form the cornerstone of our customer care charter, they ensure we get to know you, you get to know us and together we will build a stronger, more secure future.




We pledge to tell
you the truth.

We don’t mind being frank. It’s what makes us different. We put the security and prosperity of our clients first and we believe an open and honest dialogue is the key to a successful partnership and successful outcomes.


We pledge that the phone will be answered promptly by someone who values your call.

We know how frustrating call-waiting can be. That’s why we always strive to answer you within three rings. No call centres or machines, just a friendly consultant who will direct your call straight away to the appropriate specialist.


We pledge to listen and understand your needs.

Everyone’s circumstances are different. The better we know you and your business, the better service we can deliver. That’s why our door is always open and every member of our team is delighted to meet face to face anytime to discuss your requirements.


We pledge to get to know you and build a true partnership.

Our specialist advisers are experts in their chosen field. Before we make any recommendations we’ll conduct a thorough insurance audit of your business to ensure we have all the information and insights we need to offer you the right cover.


We pledge to offer you the comprehensive cover you need. Peace of mind is priceless.

If the right cover comes at the lowest cost, great! Equally, if the right cover means paying more, we will do the responsible thing and recommend it. We want to do everything in our power to ensure, if the unforeseeable happens, you’re covered.


We pledge to interrogate, enlarge and explain the small print! Being forewarned is forearmed.

The devil is in the detail when it comes to insurance policies and we believe in telling you what it says. While you’re busy taking care of business, we’ll take care to see nothing gets overlooked. That’s why we’ll always make a big deal of the small print.


We pledge to provide an ongoing service and ensure your cover is up to date.

We pride ourselves not only on the quality of our cover but on the continuous service we provide. We’ll manage, review and tailor your insurance program as your circumstances change.


We pledge to stand up for you. We’re on your side.

You are our first priority. Our advisers are committed to providing you with the best cover and our claims team wants you to enjoy a stress-free experience with the best possible outcome. That’s why each and every member of our staff is behind these pledges. Because they’re the difference between being covered… and being Austcovered.