Legal Notices and Additional Policies

Company information

QIB Commercial Pty Ltd, ABN 45 010 723 967, is a part of QIB Group Holdings Pty Ltd. and holds a current Australian Financial Services Licence No. 244330 and is responsible for the financial services Austcover provides. Our Australian Financial Services Licence is issued by the Australian Securities and Investments Commission (ASIC) under the Corporations Act. We are able to provide financial product advice and deal in general insurance products.

The following are corporate authorised representatives of QIB Commercial Pty Ltd.

  • Austcover Pty Ltd. ABN 46 073 425 662. CAR No. 1318646.
  • Austcover (VIC) Pty Ltd ABN 29 656 888 523. CAR No. 1318647.

A Financial Services Guide is designed to assist you in determining whether to use our services. It contains information about our charges, your rights as a client and other things you need to know in relation to insurance matters.

Financial Services Guide
Our Financial Services Guide (FSG) sets out the services that we can offer you and is designed to assist you in deciding whether to use any of those services.
Terms of Engagement
Our Terms of Engagement is a formal agreement that outlines the scope of services we provide, responsibilities, fees, and legal obligations between us and our clients.
Privacy policy
We respect the privacy of your personal information. This Privacy Policy sets out how we collect, store, use and disclose your personal information (including sensitive information) in accordance with the terms below, and applicable Privacy Laws (defined as laws including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Your Disclosure Obligations
We can only fully advise you and assist in arranging your insurance, or with a claim if we have all relevant information. You have a duty to disclose the information which is relevant to the insurer’s decision to insure you.
Important Notices
An Important Notices policy provides key legal and regulatory information, such as disclosure obligations, honesty requirements, coverage conditions, cancellation rights, privacy obligations, and general advice disclaimers that clients must understand when arranging or managing insurance through our brokerage.
Complaints and Compliments
Your experience matters to us. We are committed to delivering accurate, honest, and fair service and welcome all feedback, both positive and constructive, when expectations are not met.
Vulnerable Customers Policy
An insurer can provide you with more information about its Financial Hardship process, including an application form for assistance, and information about its Privacy Policy relating to the use and disclosure of your information. Contact the insurer to request a Financial Hardship application form, and for details on where to send your application.

Part of Steadfast

We are part of Australasia’s largest general insurance broker network, the Steadfast Group Ltd (ASX:SDF). We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.

Visit Steadfast

Niba Membership

We are a member of the National Insurance Brokers Association of Australia (NIBA) and subscribe to the Insurance Brokers Code of Practice (the Code). The Code sets out standards of conduct for all members of NIBA.

The Code applies to the relationship between insurance brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process.

View the Code of Practice